The Bellevue Hotels and Resorts will make available the best guest room \ price for the hotel (the “Best Price Guarantee”). “The Bellevue Hotels and Resorts” are the websites owned or operated by or on behalf of The Bellevue Hotels and Resorts bearing the logo and branding of The Bellevue Hotels and Resorts.

In the unlikely event that a lower price at The Bellevue Hotels and Resorts is made available on a non-The Bellevue Hotels and Resorts website (the “Competing Price”), upon its receipt of a claim that satisfies these Best Price Guarantee terms and conditions (the “BPG Terms”), The Bellevue Hotels and Resorts will honor that Competing Price and provide the individual that submitted the valid claim one of the following: (1) an additional 10% discount off the Competing Price per room per night; or (2) a voucher that the guest can use during their stay, the amount of the voucher will be equal to the difference between the original reservation rate and the competing price.

Terms and Conditions

• For a claim to be eligible under the Best Price Guarantee:
  • The claim must be submitted prior to, or within 24 hours after, making a reservation through a The Bellevue Hotels and Resorts Website, and at least 24 hours before the standard check-in time at The Bellevue Hotels and Resorts.
  • The claim must include:
    • Booking Confirmation Number
    • Full Name on the reservation
    • Lower rate found (with currency)
    • Room type/ Rate plan (i.e Deluxe Room with Buffet Breakfast)
    • Url of the website where the lower price was found
    • Reservation date
    • Stay dates
  • A claim may be rejected by The Bellevue Hotels and Resorts if it is incomplete or concerns a non-The Bellevue Hotels and Resorts website.

  PLEASE NOTE: You don\’t need to make a booking on the competitor website, just email the complete details of your claim to [email protected]. We will get in touch with you within 48 hours from the receipt of the claim to verify its validity.

• For the Competing Price to be valid, it must be a currently available lower published online room price for The Bellevue Hotels and Resorts, the same stay dates, the same number of guests, the same room type, with a similar view and room size, and include similar or additional value-added amenities (e.g., free breakfast).
  • The Bellevue Hotels and Resorts will compare the total room cost of a stay, and multiple claims for a stay consisting of two or more nights in the same week at the same The Bellevue Hotels and Resorts.
  • The Bellevue Hotels and Resorts will convert any Competing Price offered in a different currency than the price made available through the The Bellevue Hotels and Resorts Website, and may deny claims where it determines that the difference between the price is due to exchange rate fluctuations.
  • Taxes, Surcharges, Booking fees, extra adult fees, fees for children, rollaway charges will be included in the price comparison.
  • The estimated value of value-added amenities (e.g.,free breakfast, use of Wifi, vouchers) offered as part of a Competing Price will be excluded from the price comparison, and will not be provided by The Bellevue Hotels and Resorts when honoring a lower price.
  • The Bellevue Hotels and Resorts may deny claims where the difference between the Competing Price and the price on the The Bellevue Hotels and Resorts Website is less than one percent.
• The Best Price Guarantee does not apply to:
  • Unpublished or negotiated prices (e.g., corporate discount rates, group rates, meeting rates);
  • Rates requiring membership in a club or other organization, offered pursuant to direct mail or email solicitations, requiring discount codes or coupons, or otherwise not intended for the general public;
  • Package prices (e.g., prices that include a combination of a room and airfare, an overnight cruise, car rental);
  • Prices offered by opaque providers (e.g., Hotwire, Priceline) that do not provide the name or location of the hotel until after a reservation has been made; and
  • Prices offered on on-request websites that do not provide immediate hotel confirmations (e.g., Asiaweb).
• The Best Price Guarantee does not apply to existing reservations that are not booked through a The Bellevue Hotels and Resorts Website, and The Bellevue Hotels and Resorts is not responsible for any fees associated with cancelling a reservation made through a different channel (e.g., a call center, a non-The Bellevue Hotels and Resorts website).
• If a valid Best Price Guarantee claim is submitted without an existing reservation, the individual making the valid claim will be contacted by The Bellevue Hotels and Resorts and must make a reservation in the manner communicated by The Bellevue Hotels and Resorts within 24 hours from receipt of the communication or local check-in time at The Bellevue Hotels and Resorts Hotel. Failure to make a reservation in the required time period will invalidate the claim.
• The Best Price Guarantee will be suspended during times where the The Bellevue Hotels and Resorts Websites or certain prices are not available due to an outage, a technical issue or a circumstance beyond The Bellevue Hotels and Resorts\’s reasonable control.
• A Best Price Guarantee reward will only be provided if the individual making the valid claim stays in the reserved guest room.
• The Bellevue Hotels and Resorts has the sole right and discretion to determine the validity of any claim and will not review documentation provided by the individual submitting a claim as part of its validation process. The Bellevue Hotels and Resorts reserves the right to deny a claim, if it cannot independently verify the availability of a Competing Price at the time it processes the claim.
• The Bellevue Hotels and Resorts may at any time and without notice terminate or restrict a person\’s ability to submit a claim under or otherwise benefit from the Best Price Guarantee, if in its sole discretion The Bellevue Hotels and Resorts determines that such person has: (1) acted in a manner inconsistent with applicable laws or ordinances; (2) acted in a fraudulent or abusive manner, (3) submitted multiple invalid Best Price Guarantee claims; (4) failed to stay at The Bellevue Hotels and Resorts Hotels after receiving approved Best Price Guarantee Claims; or (5) breached any of these BPG Terms.
• Any disputes arising out of or related to the Best Price Guarantee or these BPG Terms shall be handled individually without any class action, and shall be governed by, construed and enforced in accordance with the laws of The Bellevue Hotels and Resorts.
• Void where prohibited by law. The Bellevue Hotels and Resorts reserves the right to amend, revise, supplement, suspend or discontinue the Best Price Guarantee or these BPG Terms at anytime in its sole discretion and without prior notice.

I. Introduction

THE BELLEVUE HOTELS AND RESORTS (“THE BELLEVUE HOTELS AND RESORTS”, “we”, “us”, “our”) respects your privacy, and is committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our website www.thebellevue.com or our mobile application and other online products and services (“Site”), when you contact guest services, or when you otherwise interact with us. We are aware of our responsibilities to protect your personal data, to keep it secure and comply with the Data Privacy Act of 2012 (“DPA 2012”) and other applicable privacy and data protection laws.

This Privacy Policy explains our personal data practices and the choices you can make about the way your personal data is used. This Privacy Policy gives effect to our commitment to protect your personal data and serves as the guidelines to be observed by all of the hotels, resorts and properties managed and/or operated by THE BELLEVUE HOTELS AND RESORTS or its affiliates and subsidiaries.

You will be asked to consent to the terms of this Privacy Policy when making a reservation, joining, registering for events or promotions or otherwise corresponding with us via the Site or otherwise where required under applicable law.

II. Types of Personal Data We Collect

Information you provide to us: we collect personal data (including where applicable sensitive personal data) you provide directly to us. This includes:

1. your full name and contact information, passport and visa information; guest stay information, including the hotels where you have stayed, date of arrival and departure, goods and services purchased, special requests made, your service preferences, telephone numbers dialed and email, faxes, telephone and other messages received; your credit card, mobile payment and other payment details; your membership information, account details, profile or password details and any frequent flyer or travel partner program affiliation; any information necessary to fulfill special requests (for example, leisure, travel and guest preferences); your reviews, feedback and opinions about our hotels, resorts, programs and services;

2. information collected through the use of closed circuit television systems and other security systems; and

3. any other personal data you choose to provide to us.

III. Information We Collect Automatically When You Use the Site:

When you access or use the Site, we automatically collect personal data about you, including:

1. Log Information: we may collect system log information about your use of the Site, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Site.

2. Device Information: we may collect information about the computer or mobile device you use to access our Site, including the hardware model, operating system and version, unique device identifiers (such as, IP address, IMEI number, the address of the device’s wireless network interface, or mobile phone number used by the device) and mobile network information.

3. Location Information: we may collect information about the location of your device each time you access or use our website or otherwise consent to the collection of this information. You can turn off location services for a device at any time, but this may turn off some useful features.

4. Information Collected by Cookies and Other Tracking Technologies: we and our service providers use various technologies to collect information, including cookies. Cookies are small data files stored on your hard drive or in device memory that help us improve our Site and your experience, see which areas and features of our Site are popular and count visits.

5. Information We Collect From Other Sources: we may also obtain personal data from our hotels and from our third party service providers (such as information relating to the credit of guests) and from public sources and combine that with information we collect through our Site where we believe that it is necessary to help manage our relationship with you.

Where you provide personal data of third parties (for example, names and contact details of your family members in connection with bookings or family memberships), you confirm that you have their consent to provide their personal data to us. We recommend you show them this Privacy Policy.

How We Use Your Personal Data

We may use your personal data for the purposes set out below.

1. For the performance of our agreement with you, in order to:
a. process, confirm, provide and charge for hotel arrangements and restaurant reservations and our goods and services, and administer mobile (where applicable) and in person check in and check out;

b. fulfill contractual obligations to you, anyone involved in the process of making your travel arrangements (e.g. travel agents, group travel organizers and your employer) and vendors (e.g. credit card companies, airline operators and other loyalty programs);

c. provide you with access to the content on our Site, and respond to your enquiries and requests for information and services; and

d. administer, and disclose the winner of contests and lucky draw competitions conducted by us or on our behalf.

2. For our legitimate commercial interests, in order to:
a. understand how our products and services impact you, provide you with a better, more personalized level of service, and further develop our products and services, including linking or combining with information we get from others to do so;

b. provide privileges, benefits and services to you, process applications for and administer membership programs, verify and validate your ability to access and use certain products, services and information.

c. monitor your use of our Site and your bookings, and conduct analysis of the use of our Site in order to operate, evaluate and improve our Site and our services, understand your preferences, display customized content to you on our Site which may be of interest to you and troubleshoot any problems;

d. conduct market analysis, market research, customer satisfaction and quality assurance surveys to improve our hotels, resorts and services; and

e. provide for the safety and security of guests.

3. To comply with legal obligations to which we are subject:
a. meet legal and regulatory requirements of the government and/or any appropriate government agency and administer general record keeping.

4. Use of information based on your consent:
a. facilitate direct marketing, promotional and customer management purposes, including sending you promotional communications (including without limitation e-mails and push notifications) or special offers if you have consented to receive the same;

b. for any other purposes for which we have your consent.

In order to make an online hotel reservation, enroll with our programs, promos or if you make an enquiry, you must provide us with the personal data marked with an asterisk or otherwise indicated as mandatory, otherwise we may not be able to process your request or comply with our legal obligations.

IV. Disclosures of Your Personal Data

We may share your personal data:

1. between and among THE BELLEVUE HOTELS AND RESORTS and a limited number of our affiliates as are relevant for the above purposes and to facilitate the operation of our business, but we shall only do so on a need to know basis;

2. with the operator of the hotel or the hub of hotels which you book, stay or visit for the above purposes;

3. with third-party payment processors, payment service providers, IT and marketing support service providers and other consultants, vendors and service providers who need access to such information to carry out work or provide services on our behalf or who help us to provide the Site to you;

4. with anyone involved in the process of making your travel arrangements (e.g. travel agents, group travel organizers and your employer) in order to fulfill contractual obligations;

5. with any law enforcement, courts, Government or regulatory bodies, or otherwise in response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, court order or legal process;

6. if we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of THE BELLEVUE HOTELS AND RESORTS, our affiliates or others;

7. in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company, or any change of management of a hotel;

8. with our advisors, which includes our accountants, auditors, lawyers, other professional advisors and business contacts for the purpose of assisting us to better manage, support or develop our business and comply with our legal and regulatory obligations;

9. with any other party at your consent or at your direction; and

10. otherwise as permitted or required by applicable laws and regulations.

V. Safekeeping Of Your Personal Data

Your personal data will be transferred to, and stored at a location found in the hotel in which you stay or visit. It will also be accessed and processed by our designated personnel. Your personal data will only be transferred to locations outside of the hotel where we are satisfied that adequate or comparable levels of protection are in place to protect personal data held in that jurisdiction, and when we are required to do so, with your consent.

VI. Direct Marketing

From time to time, we would like to use your name, e-mail address, mobile phone number, and other relevant contact information to send you either via e-mails, SMS messages, telephone calls, push notifications, post, or social media (e.g. Facebook) information that we think may be of interest to you, including about our hotels, products and services, news about our programs, satisfaction surveys, events, offers and promotions, but we can only do so with your consent.

You may opt-out from receiving marketing communications at any time, free of charge, by following the unsubscribe instructions contained in the marketing communications or contacting THE BELLEVUE HOTELS AND RESORTS thru (+632) 771 8181 or [email protected]. If you opt out of these communications, we may still send you non-promotional communications, such as those about your reservation, unless we are prohibited from doing so by applicable laws.

VII. Retention of Personal Data

To the extent required by law, we take reasonable steps to destroy, personal data in a secure manner when we no longer need it for the purposes for which it was collected (as set out in this Privacy Policy) and retention is no longer necessary for legal or business purposes. In any event, we do not retain your personal data for longer than two (2) years, subject to local laws and regulations.

VII. Our Commitment to Data Security

We have in place reasonable technical and organizational measures to prevent unauthorized or accidental access, processing, erasure, loss or use of your personal data and to keep your personal data confidential. These measures are subject to ongoing review and monitoring. To protect your personal data, we also require our third party service providers to take reasonable precautions to keep your personal data confidential and to prevent unauthorized or accidental access, processing, erasure, loss or use of personal data, and to act at all times in compliance with applicable data protection laws.

IX. Warranties and Disclaimer from liability due to Electronic Communication Failure.

We cannot guarantee that our Site will function faultless and without any interruptions. We shall not be liable for damages, of whatever kind, direct or indirect, that may result from the use of electronic means of communication, including, but not limited to, damages resulting from the failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses or due to acts of God.

X. Children and Minors

Except where required by local laws, we do not knowingly collect personal data from minors. If you are a minor, you may only use our Site and services with the permission of your parent or guardian.

XI. Third Party Sites

The Site may contain links to other websites, apps, content, services or resources on the internet which are operated by third parties. If you access other websites, apps, content, services or resources using the links provided, please be aware that they may have their own privacy policy, and we do not accept any responsibility or liability for these policies or for any personal data which may be collected through these sites. Please check these policies before you submit any personal information to these sites.

XII. Contact Us

If you have any questions or inquiry about how we handle your personal data, or would like us to update the data we maintain about you and your preferences, please contact our data protection officer by e-mail at [email protected] or by mail at North Bridgeway, Filinvest City, Alabang, Muntinlupa City, Philippines 1781.

XIII. Changes to the Privacy Policy

We may modify this Privacy Policy from time to time. Any changes to this Privacy Policy will be posted in the Site so that you are always informed of the way we collect and use your personal data, and we encourage you to review this Privacy Policy whenever you access the Site or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.

Updated versions of this Privacy Policy will include the date of the revision at the end of this Privacy Policy so that you are able to check when the Privacy Policy was last amended. Any changes to this Privacy Policy will become effective upon posting of the revised Privacy Policy on the Site. Continued use of the Site following such changes constitutes your acceptance of the revised Privacy Policy then in effect.

XIV. Governing Law

This Privacy Policy is governed by and shall be construed in accordance with the laws of the Philippines.

Any disputes arising in connection with this Privacy Policy and interpretation thereof shall be governed by and construed in accordance with the laws of the Philippines. Any dispute arising out of or in connection with this Privacy Policy, including any question regarding its existence, validity or termination, shall be referred to and resolved by arbitration in accordance with the Alternate Dispute Resolution Act of 2004 (R.A. 9285). The place of mediation shall be Muntinlupa City.

Last Updated: July 15, 2018

COOKIES POLICY

This policy (“Cookies Policy”) is issued by THE BELLEVUE HOTELS AND RESORTS (referred to as “we”, “us”, “our”). This Cookies Policy applies to our use of cookies in connection with our website www.thebellevue.com (“Site”).

By continuing to use our Site, you are agreeing to our use of cookies in the manner set out in this Cookies Policy.

If you do not wish to accept cookies in respect of your use of this Site, you should stop using the Site, or turn off your cookies, but this may affect the functionality of the Site.

I. WHAT IS A COOKIE?

After you enter the Site, the Site will make use of “cookies”. Cookies are small text files containing small amounts of information which are downloaded and may be stored on any of your internet enabled devices e.g. your computer, smartphone or tablet – like a memory for a web page. This Cookies Policy provides you with information about the cookies we use and why. Our Privacy Policy sets out full details of the other information we may collect and how we may use your personal data. If you do not wish to accept cookies in connection with your use of this Site, you should stop using it or turn off your cookies but this may affect the functionality of the Site.

II. COOKIES USED ON THE SITE

We use cookies which monitor usage of the Site and advertising cookies which record the fact that you have visited the Site and then which links you have accessed while you use the Site.

Some of these are session cookies which are temporary and allow us to link your actions during a browser session. These cookies help us identify you as a unique user (by storing a randomly generated number).

III. GOVERNING LAW

This Cookies Policy is governed by and shall be construed in accordance with the laws of the Philippines.

Any disputes arising in connection with this Cookies Policy and interpretation thereof shall be governed by and construed in accordance with the laws of the Philippines. Any dispute arising out of or in connection with this Cookies Policy, including any question regarding its existence, validity or termination, shall be referred to and resolved by arbitration in accordance with the Alternate Dispute Resolution Act of 2004 (R.A. 9285). The place of mediation shall be Muntinlupa City.

IV. CONTACT US

If you have any questions about the cookies used on our website, please contact us at (+632) 771 8181 or [email protected].